Amelia : Hi, my name is Amelia.
Tatiana: Hello............, received a letter about the closure of Triobet. I wanted to withdraw the balance of funds to Scrill in the amount of 22.21 dollars. My account in
Skrill-....@mail.ru. The system says that there is not enough money. What should I do? Thank you.
Amelia: Welcome to our Customer Service!
Amelia: I am sorry to hear that you have faced this situation, I will gladly check this for you but due to security reason I kindly need you first to confirm your full name, date of birth and home address, please.
Tatiana: ....................................................................................
Amelia: Thank you for specifying. I will check this right away for your, please hold on a bit.
Amelia: I am sorry for the delay. I contacted our relevant team regarding this matter and I am waiting their reply.
Tatiana: OK
Amelia: Thank you so much for waiting. I received now feedback that you are allowed to make minimum deposit 10$ to your account and then can make the withdrawal, because at the moment your balance is too low to make withdrawal, the minimum amount can be 30$.
Amelia: Will be this option acceptable for you?
Tatiana: Can I deposit with Kiwi, but withdraw to Scrill?
Amelia: Unfortunately the payment method needs to be same.
Amelia: The other option is if you will verify your Skrill account then our relevant team can make manual payout from your Triobet account.
Tatiana: . And how to verify Skrill? After all, the deposit was already from there, from
.......@mail.ru
Amelia: To verify your Skrill account you need to make a copy of your account there and then upload this on your Triobet account.
Amelia: The Skrill account copy can be a screenshot of your account profile page showing your full name, email address and account number which the account is created, please also leave the URL of your account visible.
Amelia: Please be informed that you can upload your verification documents on your Triobet account under your name > "My account" > "My documents" > "Document upload" > "Send files for approval". Please note that we do not accept documents via e-mail for your own security reasons.
Tatiana: And can I transfer to my existing Betcefe account?
Amelia: This is unfortunately not possible, if you would like you can make the deposit to your Betsafe account later when the withdrawal has reached to your Skrill account.
Tatiana: Betsafe
Amelia: Yes the transaction between two accounts is unfortunately possible.
Tatiana: Well, I'll think of something. Or I will make a deposit through the Scrill, or verification. Is there still time?
Amelia: Yes, you can make the deposit to your account until end of this week.
Tatiana: Thank you, Amelia, I'm sorry for disturbing you. Bye.
Amelia: You are most welcome, there was not trouble for me.
Amelia: Have a nice day to you too! :)
Amelia: . We apologize, due to the inactivity this chat will be disconnected in several seconds. Thank you for contacting us! Should you have any additional queries contact us again and we will do our best to get it sorted!
Amelia has disconnected.
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