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#1
Lemurz
Well-Known Member
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Вобщем первый раз с таким сталкиваюсь. Буржуи каким то обазом определили, что мой российский паспорт недействителен, охренеть.
Your Question: Hello. I uploaded a scanned and photo copy of my passport for verification, but ID check has not been approved. I want to know whats wrong?
Please wait, an operator will be with you shortly.
You are now chatting with Sara L (Customer Service) - English
13:59Sara L:
Hi Dmitriy,
13:59Dmitriy :
Hi Sara!
13:59Sara L:
Please hold on and I will look it up for you.
13:59Dmitriy :
good
14:01Sara L:
Your proof of ID was rejected due to that the passport had expired, this means that it is not valid anymore. Please upload a valid ID card, passport or drivers license.
14:02Dmitriy :
What you mean expired??? No, not expired.
14:03Sara L:
Please confirm your username and I will dubble check.
14:03Dmitriy :
Lemurz
14:03Sara L:
Thank you.
14:04Sara L:
Yes, we have the information that it was rejected because the passport had expired.
14:04Dmitriy :
it contains the date of issuance
14:04Dmitriy :
not expiration date
14:05Dmitriy :
all russian passport contains the date of issuance on the photo list
14:06Sara L:
Ok, but that is the information that we have. Please try again to upload it, or if you have a government ID or drivers license that is also valid.
14:08Dmitriy :
No other documents.
14:08Sara L:
You don´t have anything else?
14:09Sara L:
But if you are completely sure about your passport, you can try to upload it again.
14:09Dmitriy :
No, only my russsian passport/ Can you explain to your security team about Day of issue
14:10Sara L:
Ok, yes I will do that. But you are welcome to try and upload it again.
14:10Dmitriy :
I uploaded yesterday twice
14:12Sara L:
Ok, but please try again. However I can not guarantee anything unfortunately.
14:13Dmitriy :
Ok. I will do it again.
14:13Sara L:
Do you have a proof of age card? Good :)
14:14Dmitriy :
passport scan contains day of birth too
14:16Sara L:
Yes, but since I have the information that the passport had expired it is not valid. Of course you can try to upload it again and we will have another good look at it. As long as the passport is valid you can upload it.
14:17Sara L:
Acceptable documents for proof of ID are Drivers License, Passport and National ID Card. They have to be still valid to get approved.
14:27Dmitriy :
I uploaded a scan passport again.
14:28Sara L:
Ok, great. The process to approve the document can take up to 24 hours. But you will get notified via e-mail as soon as it is done.
14:30Dmitriy :
And yes ... how they are generally determined that the passport has expired?
Sara L:
I do not approve the documents, but the information I have is that it had expired.
Your Question: Hello. I uploaded a scanned and photo copy of my passport for verification, but ID check has not been approved. I want to know whats wrong?
Please wait, an operator will be with you shortly.
You are now chatting with Sara L (Customer Service) - English
13:59Sara L:
Hi Dmitriy,
13:59Dmitriy :
Hi Sara!
13:59Sara L:
Please hold on and I will look it up for you.
13:59Dmitriy :
good
14:01Sara L:
Your proof of ID was rejected due to that the passport had expired, this means that it is not valid anymore. Please upload a valid ID card, passport or drivers license.
14:02Dmitriy :
What you mean expired??? No, not expired.
14:03Sara L:
Please confirm your username and I will dubble check.
14:03Dmitriy :
Lemurz
14:03Sara L:
Thank you.
14:04Sara L:
Yes, we have the information that it was rejected because the passport had expired.
14:04Dmitriy :
it contains the date of issuance
14:04Dmitriy :
not expiration date
14:05Dmitriy :
all russian passport contains the date of issuance on the photo list
14:06Sara L:
Ok, but that is the information that we have. Please try again to upload it, or if you have a government ID or drivers license that is also valid.
14:08Dmitriy :
No other documents.
14:08Sara L:
You don´t have anything else?
14:09Sara L:
But if you are completely sure about your passport, you can try to upload it again.
14:09Dmitriy :
No, only my russsian passport/ Can you explain to your security team about Day of issue
14:10Sara L:
Ok, yes I will do that. But you are welcome to try and upload it again.
14:10Dmitriy :
I uploaded yesterday twice
14:12Sara L:
Ok, but please try again. However I can not guarantee anything unfortunately.
14:13Dmitriy :
Ok. I will do it again.
14:13Sara L:
Do you have a proof of age card? Good :)
14:14Dmitriy :
passport scan contains day of birth too
14:16Sara L:
Yes, but since I have the information that the passport had expired it is not valid. Of course you can try to upload it again and we will have another good look at it. As long as the passport is valid you can upload it.
14:17Sara L:
Acceptable documents for proof of ID are Drivers License, Passport and National ID Card. They have to be still valid to get approved.
14:27Dmitriy :
I uploaded a scan passport again.
14:28Sara L:
Ok, great. The process to approve the document can take up to 24 hours. But you will get notified via e-mail as soon as it is done.
14:30Dmitriy :
And yes ... how they are generally determined that the passport has expired?
Sara L:
I do not approve the documents, but the information I have is that it had expired.
или эта Сара имеет укропские корни
